đź”™ Returns information:

If you have a problem with your order contact us, we will try to solve it together!

How to request a return:

You can request a return of a product by logging into your account page and selecting "Order History and Details".

đźšš How to send a return:

All products returned (RMA) must be packaged in the best possible way to prevent damage to the same and packaging. In case of products that do not comply with these specifications, we reserve the right to reject the return request without further communication. In this case the return costs will always be charged to the customer.

The product / s, object of return, must arrive in our warehouse within 10 days from the date of approval of the return, if the product is not returned to our warehouses within this period, the assigned RMA number will no longer be valid.

The responsibility for shipping is always borne by the customer, we recommend using an insured and traceable carrier.

Where to send the return:

All returns must be sent to the address indicated in the RMA return acceptance confirmation email that you will receive on your email address registered on the site.

How to check the status of a return:

The status of a return request can be viewed in the "Product Returns" section of your account.

đź’¸ information on Refunds:

Refunds are issued on the same payment method used to place the order.

When will I get my refund?

Refunds are issued immediately upon confirmation of the refund.

⚠️ Attention: From the date of our issue of the refund to the actual credit, a management time may pass, which does NOT depend on Vinové but on the platform used for the payment, usually the times are:

PayPal : Immediate refund.

Credit Card : Refund between 5 and 15 days depending on the issuing company of your card.

Bank Transfer : Refund between 1 and 3 days.

Does making a return involve costs?

The management of a return for orders that comply with the description (therefore by choice of the customer, even in the event of delays in delivery) involves the following costs:

One-time cost € 19 for management for the withdrawal of orders already delivered and / or already shipped.

Payment commissions equal to 3.5% of the amount paid for all other orders even if not yet fulfilled, in queue, exhausted or awaiting supply.

Transport costs (shipping costs) are never reimbursed, under any circumstances, regardless of the reasons for the return.

⚠️ Attention: From March 5, 2020 PayPal has changed its conditions of use and no longer reimburses the payment commissions on reimbursement transactions, therefore in the event of a refund of payment made with PayPal, for any reason, the commissions will not be refunded .

Do you have any other questions?

Visit the contact us section of the site